Health Dukaan Medicine Express

At Health Dukaan Medicine Express, we are committed to delivering safe, genuine, and high-quality medicines and healthcare products. Due to the sensitive nature of pharmaceutical items, our return and refund policy is designed to ensure safety, hygiene, and compliance with regulations.

1. Eligibility for Returns

We accept returns only under the following conditions:

• You have received a wrong product
• The product is damaged, defective, or tampered
• The product has expired at the time of delivery
• Missing items in your order

⚠️ Note: Returns must be requested within 48 hours of delivery.

2. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

• Medicines (prescription or over-the-counter) once delivered
• Opened or used healthcare products
• Personal care items
• Products without original packaging or invoice

3. Return Process

To initiate a return:

1. Contact our support team via email or WhatsApp
2. Provide:
   • Order ID
   • Product name
   • Clear images of the issue
3. Our team will review your request within 24–48 hours
4. If approved, instructions for return or replacement will be provided

4. Refund Policy

• Refunds are processed only after verification and approval
• Refund will be credited to:
  • Original payment method, or
  • Wallet/Store credit (if applicable)
• Refund processing time: 5–7 business days

5. Replacement Policy

• Eligible products may be replaced at no extra cost
• Replacement delivery timelines may vary based on location

6. Cancellation Policy

• Orders can be cancelled before dispatch only
• Once shipped, cancellation is not allowed

7. Important Notes

• Always check the package at the time of delivery
• Do not accept packages that appear tampered or damaged
• Keep your invoice for any future claims

8. Contact Us

For any return or refund queries, reach out to us:

📧 Email: healthdukaanmedicineexpress@gmail.com
📞 Phone: +91 7217581101